Reset a User Password in NextStep

About

Users can reset their own passwords. Or, they can be reset by an Administrator. 

Warning: Passwords must be reset every 90 days. You must set a new password according to the following rules:

  • Passwords must contain:
    • At least 8 characters
    • At least one uppercase letter (A-Z)
    • At least one lowercase letter (a-z)
    • At least one number (0-9)
    • At least one special character (eg. !, %, &, or *)
  • New passwords cannot have been used within the last 180 days.

Table of Contents

Administrator: Reset a Password for an Individual User

  1. Navigate to User Maintenance: Navigation Menu > Maintain Users.
  2. The logged-in user's profile is displayed. Select a user from the User drop-down.
  3. Click the Reset Password button.

  1. A pop-up is displayed asking if you are sure you want to reset the password for the user, click the Yes button.

  1. A pop-up is displayed with a temporary password. Provide the new temporary password listed to the user. When the user enters the new password they will be prompted to change their password.

  1. Click the OK button.

User: Reset Your Own Password

  1. From the Navigation Menu, click Change Password.

  1. Enter your current password, new password, and then verify your new password.

  1. Click the Update button. The message below is displayed once the password has been changed.